You’ll see this message if your iPod device is not supported by your PURE product.

Check out our iPod compatibility table here: support.pure.com/au/kb_article.php

Please note that the headphone output remains disabled while any Apple device is docked in the Contour 100Di. Removing the Apple device will re-enable the headphone output on this radio.

Check out our iPod\ iPhone compatibility chart here: www.pure.com/products/ipod-compatibility/

iPhone:

All PURE products with an iPod dock will allow you to plug in, charge and control an iPhone, however some PURE products are 'Made for iPod' compliant (rather than 'Works With iPhone' compliant) so you may receive a warning message when docking the iPhone. This does not stop it working though. PURE products that are not 'Works With iPhone' compliant may also exhibit the 'dit-ditty-dit-ditty-dit' noise if the phone rings. Check your PURE product’s feature set to see whether it is 'Works With iPhone' compliant.  

Docking adapters: Your iDock comes supplied with all iPod docking adapters that are not originally supplied with the iPod device. If your docking adapter is not included with your iDock product then it would have been supplied with your iPod if applicable. If you have lost your docking adapter supplied with you iPod then you can order a replacement directly from the Apple website here: http://store.apple.com

If you are listening to audio played by your docked iPhone on your iDock device and you receive a call, you will notice the audio playback mutes, and you will hear your iPhone ring.

If you are not in iPod mode (for example DAB mode) and you receive a call, the iDock audio will not be muted and the iPhone will still ring.

To answer any call received while your iPhone is docked, you should remove the iPhone to answer the call s the phone microphone may be obscured if you try to take the call using the speaker phone.

The following chart shows which docking adapters are to be used with which iPod products:

Your iDock comes supplied with all iPod docking adapters that are not originally supplied with the iPod device. If your docking adapter is not included with your iDock product then it would have been supplied with your iPod.

If you have lost your docking adapter supplied with you iPod then you can order a replacement directly from the Apple website here: http://store.apple.com/uk

All PURE products will allow you to plug in, charge and control an iPhone, however some PURE products are 'Made for iPod' compliant (as opposed to 'Works With iPhone' compliant), and so you may receive a warning message when docking the iPhone. This does not stop it actually working though. You should also be aware that PURE products that are not 'Works With iPhone' compliant may also exhibit the 'dit-ditty-dit-ditty-dit' noise if the phone rings.

Check your PURE product’s feature set to see whether it is 'Works With iPhone' compliant.

The format is NEC. Customer code: 0x20df

Description:Code
Standby: 12
Menu: 14
Select -: C
Select confirm: 16
Select +: 1D
Vol +: 10
REW: 4E
Pause/Play: 0D
FWD: 1F
Vol -: 4A
Shuffle: 4D
Repeat: 48

The second generation Apple iPod touch uses a different docking adapter (number 16) to the first generation iPod touch (number 14) and using the incorrect docking adapter may result in the iPod touch not charging correctly. Please follow the guide below:

If you have a first generation iPod touch you need to use docking adapter number 14 which is supplied with your iDock product.

If you have a second generation iPod touch you need to use docking adapter number 16 which is supplied with your iPod touch.