Check list:

• You will need a freshly formatted USB stick to perform a software upgrade on your product.
• You will need the latest software download for your product from here: http://support.pure.com/files.php?
• You will need a decompression tool like WinZip installed on your computer.

Preparing the file and your USB stick

• When you download the file to your computer it will arrive as a 'compressed' file (.ZIP) that will need decompressing (or unpacking) before it can be used. Use a decompression tool like WinZip to decompress (or unpack) the file, and save the file to a location on your computer that you will easily find. There is only a single .dfu file in the zip to save.
• Make sure your USB stick is freshly formatted with no data stored on it.
• Now copy or move the unpacked .dfu file to your freshly formatted USB stick. The .dfu file should be the only file present on the USB stick.

 
Installing the software on your Pure product

• Insert the USB stick into the USB port on your Pure product and your device will install the software automatically.

The update process will begin but note that it may take around five minute to complete. Ensure that you do not switch off Pure device or interrupt the update process in any way.

There are two different registration processes - depending on what type of PURE radio you have.


For PURE DAB radios:

Register your product online at www.pure.com/register

Include an e-mail address and we'll keep you up to date with any software upgrades and the latest product information, as well as enter you for our monthly prize draw to win more PURE products.


For PURE Internet (Flow) radios:

You register your product by creating a Lounge account at http://www.thelounge.com and connecting your product to your account. Pairing your product to your Lounge account completes the registration of the radio.

• Log-in to your Lounge account.
  
• Click the ‘Add Device’ button in the left hand pane on the Lounge website.
  
• You'll be presented with a 6 character code of letters. This is your unique code that will allow you to pair any PURE Flow device with your Lounge account.
  
• Enter this code once into each device you own and your device(s) will appear in the left hand menu on the Lounge. (Please note that your code will expire after a week. If you want to add another device at a later date you can get a new code from us at any time.)

If you have received instructions for registering your Flow product at www.pure.com/register then please ignore that request. Register by connecting your product to your Lounge account.

Step by Step instructions for creating a Lounge account and adding your radio to it can be found here: http://support.pure.com/au/troubleshooter.php?do=view&id=1

All PURE products give you the option of being able to return the product to its original factory settings. As well as being useful for fully re-tuning the radio, a reset effectively 're-boots' the product's operating system which removes any user settings. A reset can often resolve any anomalies found.

 Note: This FAQ is only relevant to PURE DAB radios. If you have a PURE internet radio then follow the instructions found here: http://support.pure.com/au/kb_article.php?ref=9649-QYCN-7551

Please be aware that all user settings such as presets and timer/alarm settings are lost when performing a factory reset. You will need to re-program  

Instructions for resetting your PURE DAB radio. 

Ensure the aerial aerial is fully extended and press and hold the 'Info', 'Setup' or 'Menu' button (depending on your radio model) for around 3 seconds. You will see a message appear on the radio screen saying something along the lines of 'Press tune to confirm reset...' (on some models you may need to turn the 'Tune' dial to 'Factory Reset')

Confirm the reset by pushing the tune or select dial in to confirm. You'll know you've done it right because the the radio will look like it switches itself off and on again.

The radio will now perform an auto-tune and detect all DAB stations in range of it.

Congratulations, you have now performed a factory reset on your PURE radio.

We no longer officially support VideoLogic products and cannot offer accessories, user serviceable parts, drivers or schematics for any VideoLogic or PowerVR product.

Feel free to contact the UK help team here: http://support.pure.com/newticket.php and we will certainly try to help as best we can.

Your product serial number can normally be found on the back, underside or in the battery compartment (if applicable) of your product - as part of the bar code label. Serial numbers are normally presented in a 6 number 2 letter 6 number format.

You can download all product user guides, documentation and any relevant software downloads from the User Guides And Software section of the PURE HelpCentre, found here:  http://support.pure.com/au/files.php

If you’re downloading any documentation you will need to make sure you have Adobe Reader installed to enable you to view it. You can download and read more about Adobe Reader here: http://www.adobe.com/products/reader/

The ‘Stereo Out’ socket is a 'variable' output controlled by the volume of the radio and isn't a fixed 'Line Output'. It is possible that when using the Stereo Out socket the radio was turned down - inadvertently providing little or no output. If the volume is turned down, it is not sending a line level output - only when set at around 3 quarters full volume is it the output getting close to line level output.

The way to use the 'Stereo Out' is to connect as normal (e.g. to your Aux In device) and turn the radio volume up to roughly 3 quarters and then mute the radio. An another option is to plug a 3.5mm jack plug into the radio’s headphone socket while using the Stereo Out socket, which automatically mutes the radio speaker. This method gives you control over the variable 'Stereo Out' socket and supplies a good enough signal to your stereo's Aux-In or Line In. On top of this you can now control the overall volume through your stereo system or your radio’s volume dial.

To avoid the accidental switching on and the unnecessary draining of battery power, the power button on your radio behaves slightly differently when the radio is running on batteries/ChargePAK than it does when running on mains. On batteries/ChargePAK you need to press and hold the power button down for 2 or 3 seconds before it will respond. It's not touch sensitive like it is on mains.

My ChargePAK isn't charging.

A PURE ChargePAK will only take on a proper charge in a temperature range between 18 - 45 degrees C (62 - 113 F) for the battery’s own protection. To ensure a successful charge please ensure your radio is charged within these ambient temperature ranges.

Once charged the internal battery will operate normally in and outside of these temperature ranges without issue.

My ChargePAK isn't lasting very long.

There are a number of reasons this could be happening.

1. The volume you’re running the radio at. The life of your ChargePAK will depend on how loud you have been running the radio. If it appears that your ChargePAK isn’t lasting as long as the quoted times we give, then it’s more than likely due to the volume you’re running the radio at. Our quoted times are always based on the radio running at a low volume, and due to the power requirements of our radios, and the powerful amplifiers used, the power drain on the battery ramps up very quickly as you raise the volume.
   
   For example, if we give figure of around 20hrs in between charges, this figure will be roughly 10 hrs (or half the original stated figure) when the radio volume is set at half. With the radio volume at anything over half volume then the figure will half again to around 5 hrs, and with the radio running at full volume you should expect no longer than 1 hr. These are rough guidelines but this principle can be applied across all ChargePAK
   
   
2. The battery is old. Your ChargePAK battery has a finite lifespan – as all rechargeable batteries do. Under normal use the battery should last around 18 months, but after this time you may start to see a reduction in the length of time a ChargePAK will last. As the battery ages the cells start to die and the battery will not be able to take on the kind of charge it could do when it was new. Eventually the battery will take on little or no charge at all and it’s at this point you should think about replacing your ChargePAK.

 Safe disposal.

At the end of the life of your ChargePAK product you should consider a safe and environmentally friendly method of disposal. The ChargePAK is a battery pack and you are able to dispose of it at your local recycling centre. If you don’t know where your local recycling centre is then contact your local council authority who should be able to advise.

The problem is possibly related to 'Intellitext' data that has become corrupted. Try clearing any Intellitext data your radio may have stored by entering the Intellitext feature and choosing the ‘Clear All’ option.

We specifically made the decision to keep the functionality of the radio as simple as possible and minimize the number of options and as a result of this, the display brightness has been carefully tuned to meet the vast majority of ambient settings, and is only controlled via the 'Auto-Dimmer' at the front of the radio.

There is no manual control over the brightness settings on this radio I’m afraid.

If you find your radio no longer switches on and appears dead, it’s more likely to be the power supply rather than the radio. It’s easy to determine where the fault lies by plugging the power supply into the wall socket and switching the socket on. Check the power supply after about 20 minutes, and if it’s functioning correctly it should be warm to the touch – regardless of whether the radio is plugged in or not. If it's not warm to the touch and remains cold, you should contact technical support for further advice.

If you require a new power supply then all replacement parts for your PURE radio can be purchased by contacting the PURE Service Centre at sales.au@pure.com

You can download software updates (sometimes referred to as firmware updates) for your PURE product from here: http://support.pure.com/au/files.php

Make sure you choose your product carefully when looking for software updates as not all PURE products have software updates available for them. If you see no software update listed for your product then there is currently no available update for it.

Detailed instructions for upgrading your product software can be found here: http://support.pure.com/au/troubleshooter.php?do=view&id=9

 Do not attempt to install a software update for any other PURE product on your radio or you may damage your radio. Attempting to install incorrect product software versions will invalidate your PURE manufacturer’s warranty.

When installing a software update on your PURE product you should be sure you are not installing an older version than the one currently installed.  PURE software updates are numbered (e.g. v1.2), so  consult your product user guide on how to determine your product’s current software version, and compare to the version you are attempting to install.

Any normal stereo headphones will do. Anything with a starting impedance of 10 Ohm and a stereo 3.5mm jack plug connector will be fine.

The volume of your external music or MP3 player may be set too high which can cause distortion during playback. Turn the volume of your player down slightly until you can no longer hear distortion during playback. You may also want to try disabling any equalizer or 'effects' settings on your external player.

No you wont. All PURE radios store settings like alarms, timers and presets indefinitely as the radio writes these details to an EPROM chip which doesn't require any power or batteries to keep them stored.

You will need the radio mains powered if you want your timers or alarms to trigger. Our alarms will not sound if you are running your radio on batteries/ChargePAK.

We don't currently support Apple Macs for our firmware updates. We are looking at supporting Macs in the near future as well as other commonly used operating systems such as Linux and Unix, but the current size of our software development programme means we can only provide resources to support the operating system most commonly used by our customers - which is currently Microsoft Windows.

We apologise for any inconvenience caused.