If you have any sales or billing enquiries regarding any purchases using FlowSongs, or you have any questions regarding payment or topping up your Pure Connect Account, you should contact our customer service and sales teams by clicking here: support.pure.com/newticket.php

Most replacement parts for your Pure radio can be purchased by contacting the Pure Service Centre found here: http://www.purespares.com/ or tel: 01342 328111

Take careful note of the name of your product before ordering your spare part. If you require a new mains adapter for your radio, make sure you are clear what output voltage you require. You can find the voltage required printed on the back of your radio near where you plug in the power cable.

Yes. For credit card verification you must enter your billing address exactly as it appears on your credit card statement.

Before ordering your ChargePAK – ensure you are ordering the correct one for your product. The table below shows which PURE ChargePAKs are to be used with which PURE products.