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Category Name
FlowSongs\ Pure Tag
Category Created
Thu, 12th Aug 2010
Last FAQ Update
Thu, 23rd Dec 2010
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   FlowSongs\ Pure Tag

A 'TAG' button has appeared on my radio. Why? 

You've found the Pure Tag service!
 
Pure Tag is a unique new service which you can use to identify tracks on any radio station and buy them in high-quality MP3 format directly from any Pure radio with Flow technology.

Read more about TAG and other Pure Connect technologies at connect.pure.com and clicking on 'Find out more'

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I can't find my FlowSongs\ Pure Tag transactions 

You need to ensure you are logged into Pure Connect before you can view previous transactions.

Click on  Your email address > Transactions

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Problems tagging\ purchasing classical music 

Our underlying music tagging service is provided by Shazam, the world-leading music discovery provider with a database of over eight million tracks, then linking to 7Digital's multi-million track music library for purchase. These track databases cover a wide range of genres, but it is undoubtedly true that they favour more popular music over classical. Part of this is in the nature of classical music and the requirement to match not just the piece being played, but the particular performance. For instance the system will not necessarily have a way of determining conductor, orchestra and location as might be expected.

Then this is complicated by the fact that the classical music available to download digitally tends to come from the classical charts and top selling albums and movie soundtracks, so this again reduces the classical success rate on FlowSongs\ Pure Tag.

Saying all this, we do continue to work with our providers to improve the success rate of FlowSongs\ Pure Tag with Classical music and hope to make improvements in the area soon.

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Resetting your FlowSongs\ Pure Tag pin number 

Log-in to your Pure Connect account at connect.pure.com

Click on  Your email address > Pure Services > and select 'Change Pin' and follow the onscreen instructions.

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FlowSongs\ Pure Tag sales or billing enquires? 

If you have any sales or billing enquiries regarding any purchases made using FlowSongs\ Pure Tag, or you have any questions regarding payment or topping up your Pure Connect Account, you should contact our customer service and sales teams by clicking here: support.pure.com/newticket.php

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My purchased track is not what I ordered 

If you have purchased a track but appear to have received a different track as your stream/download then you should contact our customer service and sales teams by clicking here: support.pure.com/newticket.php and they will be able to help.

Please include your Pure Connect account e-mail address when contacting our customer service team.

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FlowSongs\ Pure Tag codecs and bitrates 

FlowSongs uses the MP3 codec for both the streaming and downloaded files. The streamed tracks are at 128kbps MP3, and the downloaded tracks are high quality 320kbps MP3 files.

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