A question mark placed next to any station listed in your scrolling list of stations denotes an ‘intermittent’ stream-status. This means that the radio stream has been tested by the Pure Connect service but the stream is now unavailable. Unavailable streams are normally attributed to the radio station stream temporarily stopping broadcast, or in more severe cases that the stream has stopped entirely.

In situations where the station has stopped streaming permanently the stream will be removed from the radio list – normally within 48 to 72 hrs.

Our Pure Connect service experienced technical problems between  6am UK time and 11.30 am UK time on 6th of March which resulted in problems accessing Pure Connect content on Pure products, the apps and the Pure Connect web. The problem has been identified and fixed and we will continue to monitor things closely. No account settings or information were affected and normal service should now have been restored.

We do apologise for any inconvenience this may have caused.

Check list:

You will need a freshly formatted USB stick to perform a software upgrade on your Sensia 200D Connect.
You will need the latest software download for the Sensia 200D Connect. You can get the latest software from here: http://support.pure.com/files.php?id=76
You will need a decompression tool like WinZip installed on your computer.


Preparing the file and your USB stick

When you download the file to your computer it will arrive as a compressed file (.ZIP) that will need decompressing. Use a decompression tool like WinZip to decompress (or ‘unpack’) the file, and save the file to a location on your computer that you will esily find. There is only a single .dfu file in the zip to save.
Make sure your USB stick is freshly formatted with no data stored on it.
Now copy or move the unpacked .dfu file to your freshly formatted USB stick. The .dfu file should be the only file present on the USB stick.


Installing the software on your Sensia 200D Connect

Insert the USB stick into the Sensia 200D Connect's USB socket.
On your Sensia 200D Connect select Settings > Update > USB Update.


The update process will begin but note that it may take around five minute to complete. Ensure that you do not switch off your Sensia 200D Connect during the update process or the update may fail.

We have rebranded the Lounge and it is now called Pure Connect.

Pure Connect is still your online gateway to a world of live radio, on-demand content (podcasts, listen again programmes and ambient sounds) and all the music you’ll ever want. It is exactly the same service just with a different name, though this rebranding has been done to pave the way for some exciting improvements over the next few months.

Some products will still refer to the Lounge. These include Contour, Avanti Flow, Sirocco 550, Oasis Flow and Sensia.  If you are connecting your product for the first time, creating a new account, or logging into your current account or your iPhone App you will now be directed to Pure Connect (Connect.pure.com)

Note- You will still have access to new.thelounge.com this will be available for a few more weeks.

Broadband speed, otherwise known as bandwidth, is how much digital information can be received over your internet connection. Its measurement is displayed in megabits per second (Mbps) and the higher the speed or bandwidth, the faster your internet connection will be.

Click 'Start speed test' above to test your speed. If you are experiencing audio dropouts or loss of internet radio streams you should run this test. For more accurate results you should run the test at the time you are experiencing dropouts or stream loss, and run the test 3 or 4 times and take the average as the final result.

For uninterrupted streaming on your Pure radio your 'Download Speed' should be no less that 1Mb/s. This will ensure that any other internet usage on your network will not hinder your radio stream and provide broken or interrupted audio.

A download speed of anything less than 1Mb/s my result in interrupted or 'dropped' audio streams, especially if there is other activity happening on the same network - such as internet browsing on a computer.

Pure internet radios do not support account driven systems like Spotify.

Make sure you remove all power sources from your radio – including any ChargePAK battery packs. Re-connect mains power to the radio and wait for it to switch on normally. You now need to perform a factory reset on the radio:

Instructions for resetting EVOKE Flow, Siesta Flow, Oasis Flow, ONE Flow or AVANTI Flow: Make sure your aerial is fully extended and vertical and press the Back button until you see the 'Options' button. Press and hold the 'Options' button for two or three seconds - and confirm the reset when prompted.

Please be aware that a factory rest will remove any presets, timer and alarm settings you may have stored and you will need to re-enter your network security information again.

 You will need to re-enter your WEP/WPA network security key. Make sure you have your network security key to hand before performing this operation.

Current Pure Connect operational status can be found here: support.pure.com/kb_article.php

You’ll normally see this message if there has been some corruption in the radio's software, or the WiFi software upgrade process has failed. If you see this message you can easily recover your radio by installing its latest software via a USB connection.

Before starting - there are several requirements needed to ensure a successful software recovery via USB:

• You need a Windows powered PC running Windows XP(32 bit), Windows Vista (32 bit) or Windows 7 (32 bit). 64 bit Windows systems are not currently supported in this process. Mac OS systems are not supported in this process.
• You will need a USB A to Mini B lead to complete the connection between your PC and the radio.
• Make sure you have removed any installed ChargePAK batteries (if applicable) before updating your radio. The radio needs to be switched on and running on mains power only.

 Please note - do not connect your radio to your computer via USB until instructed to by the software update package. If you have already connected your radio you should disconnect the USB cable and reboot both the radio and the computer in preparation.

Windows Vista\ 7 Install instructions

• Download a copy of the latest software update package for your product from the downloads section on the Pure support site here:http://support.pure.com/us/files.php When downloading, make sure you save your software update package to a location on your PC where you will be able to easily find it.
• On completion of the download, right click the software update package and select ‘Run As Administrator’, and confirm any Windows security prompts.
• You can mostly ignore any picture messages shown by the software update package as they may not necessarily apply in this recovery situation. Simply click then ‘Next’ button until you see the 'Connect USB Cable' screen, and press 'Next' again to confirm you have connected your cable.
• Now you can go ahead and connect your radio to your PC via the USB cable – using the USB socket on the side or the back of the radio.
• Connecting your radio to your PC may now start the Windows 'Found New Hardware' wizard to identify the radio attached. Complete this process to allow the PURE update package to continue. You may see a task bar message confirming that your radio has been installed successfully.
• The PURE software update package can now install it's software on to your radio and will prompt you to press the 'Next' button to start the Upgrade. Click the 'Next' button to start the upgrade. This may take as long as 5 minutes so please be patient with it and do not touch or turn off your radio during the update process.
• From this point onwards you should be able to follow any onscreen instructions to complete the process. Clicking ‘Finish’ at the end of the process will re-boot your radio and the recovery process is complete.

 You may need to reset any alarm settings or preset stations if they have been removed as part of the update.

Windows XP Install instructions

• Download a copy of the latest software update package for your product from the downloads section on the Pure support here:http://support.pure.com/us/files.php When downloading, make sure you save your software update package to a location on your PC where you will be able to easily find it.
• On completion of the download, double click the file to start the installation process. You may need to confirm any Windows security prompts to allow the process to run.
• You can mostly ignore any picture messages shown by the software update package as they may not necessarily apply in this recovery situation. Simply click then ‘Next’ button until you see the 'Connect USB Cable' screen, and press 'Next' again to confirm you have connected your cable.
• Now you can go ahead and connect your radio to your PC via the USB cable – using the USB socket on the side or the back of the radio.
• Connecting your radio to your PC may now start the Windows 'Found New Hardware' wizard to identify the radio attached. You will be prompted with an option to search windows update for drivers, as the drivers were installed when you started the update wizard, you can decline this and continue the wizard. You then will be given the option to insert an installation disc, just select ‘Install the device driver automatically’ and click 'Next'. If you’ve plugged your radio in at the right time the drivers will install and your radio should register as a device on your computer.
• The PURE software update package can now install it's software on to your radio and will prompt you to press the 'Next' button to start the Upgrade. Click the 'Next' button to start the upgrade. This may take as long as 5 minutes so please be patient with it and do not touch or turn off your radio during the update process.
• From this point onwards you should be able to follow any onscreen instructions to complete the process. Clicking ‘Finish’ at the end of the process will re-boot your radio and the recovery process is complete.

 You may need to reset any alarm settings or preset stations if they have been removed as part of the update. 

Immediately after switching on and when running your Oasis Flow on battery power, you may notice the battery charge icon display 50% charge level - regardless of how much power is actually in the battery. Please note that it takes a couple of minutes for the Oasis charging system to work out exactly how much power is left in the battery, so you will notice the battery meter reflect the correct charge level after this period of time.

Pure internet radios will work on most 802.11n networks, however they will run as an 802.11g client and you will not gain speed benefits associated from an 11n network. However, PURE internet radios don't actually need the additional speed offered by 11n networks to operate normally.

You may also be interested to know that you should gain the greater range offered on a 11n access point - even with the radio running as an 11g client, and any use of radios running as an 11g client will not impede the use of 11n clients on the same network.

Please note that we have had reports from some users that their radios are not operating correctly on their N networks. Symptoms tend to be seen as a failure to connect to the network even after entering correct network security keys. If you are having difficulty connecting your PURE device to your N network you should ensure your router is up to date with the latest version of firmware and that you are using the WPA encryption method to secure your network. You may need to revert your router to B\G if you are still having problems.

MPEG: 8kbps - 320kbps (this includes MPEG-1-Layer -III, MPEG-2Layer-III and MPEG2.5-Layer-III)

WMA: 64kbps - 385kbps (WMA4, WMA7, WMA8 and WMA9, including support for VBR & CBR)

AAC-LC: 16kbps - 320kbps (M4A but not M4P) - media streaming only.

Pure internet radios do not currently support WMA Pro 10 radio streams or .WAV in media player mode.

Please note that PURE internet radios do not currently support AAC+ codecs. Some AAC M4A files use the AAC codec and some use the AAC+ codec, so be sure you're running the correct codec for your radio.

You should be aware that listening to internet radio stations, listen again programmes, podcasts and PureSounds will contribute towards any download limit agreement you may have with your broadband provider. If you have concerns about your brodband limit you should be able to find out more about by checking the terms and conditions of your account, or by contacting your broadband provider directly.

 Using an interent radio uses bandwidth and is considered downloading.

It’s possible you have selected the wrong time zone when first setting up the radio – particularly if you’re seeing the radio display incorrectly to the hour.

Adjust time zone on Evoke\ Avanti\ Oasis\ ONE and Siesta Flow radios:

Select 'Options > Alarm Timers > Select Time Zone'

Your Flow Reach F10 remote control has an operational range of roughly 10 metres. If your remote only works in close proximity to the unit, does not bind or appears to be working erratically, please repeat the binding process as described in the instruction leaflet, replacing step 4 with the following process...

Open the battery compartment on the back of your remote. Located above the batteries is a small ‘hardware bind’ button. When prompted to press the Repeat + Shuffle buttons at the same time, press the hardware button instead (you will need a pen, or similar sized object for this). Continue by following the onscreen instructions on your Flow radio to complete the process.

You’ll normally see this message if there has been some corruption in the radio's software, or the WiFi software upgrade process has failed. If you see this message you can easily recover your radio by installing its latest software via a USB connection.

Before starting - there are several requirements needed to ensure a successful software recovery via USB:

• You need a Windows powered PC running Windows XP(32 bit), Windows Vista (32 bit) or Windows 7 (32 bit). 64 bit Windows systems are not currently supported in this process. Mac OS systems are not supported in this process.
• You will need a USB A to Mini B lead to complete the connection between your PC and the radio.
• Make sure you have removed any installed ChargePAK batteries (if applicable) before updating your radio. The radio needs to be switched on and running on mains power only.

 Please note - do not connect your radio to your computer via USB until instructed to by the software update package. If you have already connected your radio you should disconnect the USB cable and reboot both the radio and the computer in preparation.

Windows Vista\ 7 Install instructions

• Download a copy of the latest software update package for your product from the downloads section on the PURE support site here:http://support.pure.com/us/files.php When downloading, make sure you save your software update package to a location on your PC where you will be able to easily find it.
• On completion of the download, right click the software update package and select ‘Run As Administrator’, and confirm any Windows security prompts.
• You can mostly ignore any picture messages shown by the software update package as they may not necessarily apply in this recovery situation. Simply click then ‘Next’ button until you see the 'Connect USB Cable' screen, and press 'Next' again to confirm you have connected your cable.
• Now you can go ahead and connect your radio to your PC via the USB cable – using the USB socket on the side or the back of the radio.
• Connecting your radio to your PC may now start the Windows 'Found New Hardware' wizard to identify the radio attached. Complete this process to allow the PURE update package to continue. You may see a task bar message confirming that your radio has been installed successfully.
• The PURE software update package can now install it's software on to your radio and will prompt you to press the 'Next' button to start the Upgrade. Click the 'Next' button to start the upgrade. This may take as long as 5 minutes so please be patient with it and do not touch or turn off your radio during the update process.
• From this point onwards you should be able to follow any onscreen instructions to complete the process. Clicking ‘Finish’ at the end of the process will re-boot your radio and the recovery process is complete.

 You may need to reset any alarm settings or preset stations if they have been removed as part of the update.

Windows XP Install instructions

• Download a copy of the latest software update package for your product from the downloads section on the PURE support here:http://support.pure.com/us/files.php When downloading, make sure you save your software update package to a location on your PC where you will be able to easily find it.
• On completion of the download, double click the file to start the installation process. You may need to confirm any Windows security prompts to allow the process to run.
• You can mostly ignore any picture messages shown by the software update package as they may not necessarily apply in this recovery situation. Simply click then ‘Next’ button until you see the 'Connect USB Cable' screen, and press 'Next' again to confirm you have connected your cable.
• Now you can go ahead and connect your radio to your PC via the USB cable – using the USB socket on the side or the back of the radio.
• Connecting your radio to your PC may now start the Windows 'Found New Hardware' wizard to identify the radio attached. You will be prompted with an option to search windows update for drivers, as the drivers were installed when you started the update wizard, you can decline this and continue the wizard. You then will be given the option to insert an installation disc, just select ‘Install the device driver automatically’ and click 'Next'. If you’ve plugged your radio in at the right time the drivers will install and your radio should register as a device on your computer.
• The PURE software update package can now install it's software on to your radio and will prompt you to press the 'Next' button to start the Upgrade. Click the 'Next' button to start the upgrade. This may take as long as 5 minutes so please be patient with it and do not touch or turn off your radio during the update process.
• From this point onwards you should be able to follow any onscreen instructions to complete the process. Clicking ‘Finish’ at the end of the process will re-boot your radio and the recovery process is complete.

 You may need to reset any alarm settings or preset stations if they have been removed as part of the update.

In compliance with the GNU General Public License and GNU Lesser General Public License Agreements, we have made source code available to the general public.

You can find source code and libraries for PURE products which use the Linux operating system here: www.pure.com/gpl/