Flip Video and Flip cameras are not affiliated to PURE in any way. You can contact Flip Video here: http://www.theflip.com

You can download all product user guides, documentation and any relevant software downloads from the User Guides And Software section of the PURE HelpCentre, found here:  http://support.pure.com/us/files.php

If you’re downloading any documentation you will need to make sure you have Adobe Reader installed to enable you to view it. You can download and read more about Adobe Reader here: http://www.adobe.com/products/reader/

We no longer officially support VideoLogic products and cannot offer accessories, user serviceable parts, drivers or schematics for any VideoLogic or PowerVR product.

Feel free to contact our help team here: http://support.pure.com/us/newticket.php and we will certainly try to help as much as we can.

No you wont. All Pure radios store settings like alarms, timers and presets indefinitely as the radio writes these details to an EPROM chip which doesn't require any power or batteries to keep them stored.

You will need the radio mains powered if you want your timers or alarms to trigger. Our alarms will not sound if you are running your radio on batteries/ChargePAK.

The volume of your external music or MP3 player may be set too high which can cause distortion during playback. Turn the volume of your player down slightly until you can no longer hear distortion during playback. You may also want to try disabling any equalizer or 'effects' settings on your external player.

Any normal stereo headphones will do. Anything with a starting impedance of 10 Ohm and a stereo 3.5mm jack plug connector will be fine.

A Pure ChargePAK will only take on a proper charge in a temperature range between 18 - 45 degrees C (62 - 113 F) for the battery’s own protection. To ensure a successful charge please ensure your radio is charged within these ambient temperature ranges.

Once charged the internal battery will operate normally in and outside of these temperature ranges without issue.

My ChargePAK isn't lasting very long.

There are a number of reasons this could be happening.

1. The volume you’re running the radio at. The life of your ChargePAK will depend on how loud you have been running the radio. If it appears that your ChargePAK isn’t lasting as long as the quoted times we give, then it’s more than likely due to the volume you’re running the radio at. Our quoted times are always based on the radio running at a low volume, and due to the power requirements of our radios, and the powerful amplifiers used, the power drain on the battery ramps up very quickly as you raise the volume.
   
   For example, if we give figure of around 20hrs in between charges, this figure will be roughly 10 hrs (or half the original stated figure) when the radio volume is set at half. With the radio volume at anything over half volume then the figure will half again to around 5 hrs, and with the radio running at full volume you should expect no longer than 1 hr. These are rough guidelines but this principle can be applied across all ChargePAK
   
   
2. The battery is old. Your ChargePAK battery has a finite lifespan – as all rechargeable batteries do. Under normal use the battery should last around 18 months, but after this time you may start to see a reduction in the length of time a ChargePAK will last. As the battery ages the cells start to die and the battery will not be able to take on the kind of charge it could do when it was new. Eventually the battery will take on little or no charge at all and it’s at this point you should think about replacing your ChargePAK.

Where can I purchase a ChargePAK from?

Some Pure retailers sell the ChargePAK, however if you're having difficulty obtaining a ChargePAK, check our web shop here: http://www.pure.com/us/ for availability.

 Safe disposal.

At the end of the life of your ChargePAK product you should consider a safe and environmentally friendly method of disposal. The ChargePAK is a battery pack and you are able to dispose of it at your local recycling centre.

To avoid the accidental switching on and the unnecessary draining of battery power, the power button on your radio behaves slightly differently when the radio is running on batteries/ChargePAK than it does when running on mains. On batteries/ChargePAK you need to press and hold the power button down for 2 or 3 seconds before it will respond. It's not touch sensitive like it is on mains.

The ‘Stereo Out’ socket is a 'variable' output controlled by the volume of the radio and isn't a fixed 'Line Output'. It is possible that when using the Stereo Out socket the radio was turned down - inadvertently providing little or no output. If the volume is turned down, it is not sending a line level output - only when set at around 3 quarters full volume is it the output getting close to line level output.

The way to use the 'Stereo Out' is to connect as normal (e.g. to your Aux In device) and turn the radio volume up to roughly 3 quarters and then mute the radio. An another option is to plug a 3.5mm jack plug into the radio’s headphone socket while using the Stereo Out socket, which automatically mutes the radio speaker. This method gives you control over the variable 'Stereo Out' socket and supplies a good enough signal to your stereo's Aux-In or Line In. On top of this you can now control the overall volume through your stereo system or your radio’s volume dial.

Your product serial number can normally be found on the back or underside of your product as part of the bar code label. Serial numbers are normally presented in a 6 number 2 letter 6 number format.

You can download USB software updates (sometimes referred to as firmware updates) for your PURE product from our Downloads section found here: http://support.pure.com/us/files.php 

 You will need computer running Windows XP, Windows Vista or Windows 7 (32 bit versions only). 64bit Windows and Apple Macintosh computers are not supported in the process of upgrading PURE product software.

You will find detailed instructions on how to upgrade your PURE product via USB here: http://support.pure.com/us/troubleshooter.php?do=view&id=7

Make sure you choose your product carefully when looking for software updates as not all PURE products have software updates available for them. If you see no software update listed for your product then there is currently no available update for it. 

 When installing a software update on your PURE product you should be sure you are not installing an older version than the one currently installed.  PURE software updates are numbered (e.g. v1.2), so  consult your product user guide on how to determine your product’s current software version, and compare to the version you are attempting to install.