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"Unable to share details" message when setting up Contour i1 Air - Knowledgebase / Docks and Airplay - PURE SUPPORT

"Unable to share details" message when setting up Contour i1 Air

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You may see this error message when trying to set up Contour i1 Air if your Apple device is connected to a 5ghz network. To resolve the issue connect your Apple device to 2.4ghz Wi-Fi and repeat the setup process.

Some Wi-Fi routers combine 2.4ghz and 5ghz bands into a single network name (SSID), consult your router's documentation for more information.