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I have paired the antenna and controller again, but still no connection is established. - Knowledgebase / In car radio / Highway 400/600 - PURE SUPPORT

I have paired the antenna and controller again, but still no connection is established.

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If the connection still fails then we suggest resetting your antenna to do this

1.    Remove and re-insert the Highway power adapter into the 12v accessory socket

2.    Within 5 seconds while the status LED is on use a paperclip or pen to press the reset button, the LED will now flash rapidly 3 times to indicate the reset has started.

3.    You now need to follow the re-pairing instructions. Check the article 'Instructions to re-pair the controller and antenna'