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My DiscovR does not appear to be connecting to my mobile device over Bluetooth. - Knowledgebase / Smart Speakers / DiscovR / Troubleshooting - PURE SUPPORT

My DiscovR does not appear to be connecting to my mobile device over Bluetooth.

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If you're having trouble pairing or connecting to your DiscovR over Bluetooth, it may be worth trying the following:

• On your mobile/controlling device, turn the Bluetooth feature off, then back on again.

• Make sure you're using a compatible Bluetooth device.

• Remove/ forget the speaker from the list of paired devices on your mobile/ controlling device, then go through the setup process again.

• Ensure your mobile/controlling device is within Bluetooth connection range. (normally within 10 metres of each other)

• If the above do not resolve the issue, try restarting your mobile device before attempting to reconnect