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Delayed Delivery to the UK - News / Delivery to UK - PURE SUPPORT

Apr 20 2021

Delayed Delivery to the UK

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Dear Valued Customer!
We are sorry that the delivery from our online store to the UK currently takes between 7-10 days.

Our state-of-the-art European logistics centre situated in the heart of Europe usually allows for quick delivery times across different countries.
Regulations for shipments outside the EU, duty on orders etc. have impacted our delivery times.

Please let us explain:
To be able to handle customs paperwork and import fees for our customers best as we can, we have to bulk-ship orders twice a week (every Tuesday & Friday morning). Once the bulk shipment has left our facilities including customs clearance, the delivery to the UK will take up to five business days.
The UPS tracking ID of your order will show updates as soon as the package is cleared by customs, scanned by UPS UK and ready for delivery. Even if there are no UPS tracking updates, rest assured that your order is already in transit or even in the UK; it just hasn't been fully processed by local customs authorities yet.

After careful calculations, we are sorry to inform you that a current delivery time of 7-10 business has to be expected for the UK.
Please accept our humble apologies and know we are working hard with authorities and carriers to speed up this process. In the meantime, please do reach out to our team via support ticket if you have any additional questions. We are happy to help!


With best regards and stay healthy
 Your Pure Team